rr77 Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy applies to all players who access rr77 at rr77.one, whether through a desktop browser, mobile browser, or the rr77 app. It covers all personal data that rr77 collects, processes, stores, and shares in connection with your use of the platform.

rr77 is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust rr77 with sensitive information — including their name, mobile number, and payment details — and we take that responsibility seriously. This policy is designed to give you a clear and honest picture of how that data is handled.

By registering an account at rr77 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use rr77.

2 Data We Collect

rr77 collects two categories of personal data: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name as it appears on your national ID or passport.
• Date of birth, used to verify that you meet the minimum age requirement of 18.
• Email address, used for account communications and support.
• Mobile phone number, used for account verification and payment processing.
• bKash, Nagad, or Rocket account number, used to process deposits and withdrawals.
• Identity verification documents (national ID, passport) when requested for KYC purposes.
• Any information you provide when contacting rr77 support via live chat or email.

Information collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Pages visited on rr77 and time spent on each page.
• Game sessions played, including game type, stake amounts, and outcomes.
• Deposit and withdrawal transaction history.
• Login timestamps and session duration.

3 How We Collect Your Data

rr77 collects personal data through several channels, all of which are directly related to your use of the platform. We do not purchase data from third-party data brokers or collect data from social media profiles without your explicit consent.

• Registration form — when you create your rr77 account, you provide your name, date of birth, email, and mobile number directly.
• Payment transactions — when you make a deposit or request a withdrawal, your payment account details are recorded as part of the transaction.
• Identity verification — when rr77 requests KYC documents, you upload them directly through the platform or send them to support.
• Platform usage — rr77's systems automatically log your activity on the platform, including pages visited, games played, and session times.
• Support interactions — when you contact rr77 support via live chat or email, the content of those conversations is recorded for quality assurance and dispute resolution purposes.
• Cookies and similar technologies — rr77 uses cookies to maintain your session, remember your preferences, and collect anonymised analytics data. See Section 6 for full details.

4 Why We Use Your Data

rr77 uses your personal data only for legitimate purposes that are directly connected to operating the platform and providing you with a safe, fair, and functional gaming experience. The specific purposes for which rr77 uses your data are:

• Account creation and management — to set up and maintain your rr77 account and verify your identity.
• Age verification — to confirm that you are at least 18 years old before allowing you to play or deposit.
• Payment processing — to process your deposits and withdrawals via bKash, Nagad, or Rocket.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming — to monitor gameplay patterns and identify players who may need support, and to enforce deposit limits and self-exclusion requests.
• Customer support — to respond to your queries, resolve disputes, and provide assistance when you contact the rr77 support team.
• Legal compliance — to meet rr77's obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement — to analyse anonymised usage data and improve the rr77 platform, game selection, and user experience.
• Marketing communications — to send you information about promotions and new games at rr77, where you have not opted out of such communications.

5 Data Sharing

rr77 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors — rr77 shares the minimum necessary payment information with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification providers — when KYC verification is required, rr77 may use a third-party identity verification service to check the authenticity of documents you provide.
• Fraud prevention services — rr77 may share data with fraud detection services to identify and prevent fraudulent activity on the platform.
• Legal and regulatory authorities — rr77 will disclose personal data to law enforcement or regulatory bodies when required to do so by law, court order, or regulatory requirement.
• IT and infrastructure providers — rr77 uses third-party hosting and infrastructure services. These providers process data on rr77's behalf and are contractually required to maintain appropriate security standards.

In all cases where rr77 shares data with third parties, we require those parties to handle your data securely and to use it only for the specific purpose for which it was shared. rr77 does not permit third-party service providers to use your data for their own marketing purposes.

6 Cookies and Tracking Technologies

rr77 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. rr77 uses the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. You cannot opt out of essential cookies without affecting your ability to use rr77.
• Preference cookies — remember your settings and preferences, such as your preferred language or display settings, so you don't have to set them every time you visit.
• Analytics cookies — collect anonymised data about how players use the rr77 platform, which pages are most visited, and where players encounter issues. This data is used to improve the platform and is not linked to your personal identity.
• Security cookies — help rr77 detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your rr77 account. rr77 does not use third-party advertising cookies or cross-site tracking technologies.

7 Data Retention

rr77 retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. The specific retention periods for different categories of data are as follows:

After the applicable retention period, rr77 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.

8 Data Security

rr77 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all connections between your device and the rr77 platform.
• Encrypted storage of sensitive data including passwords and payment account details.
• Strict access controls — only authorised rr77 personnel can access personal data, and only to the extent required for their role.
• Regular security audits and vulnerability assessments of the rr77 platform and infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Automated monitoring systems that detect and alert on unusual account activity in real time.

While rr77 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, rr77 will notify affected players as required by applicable law and will take immediate steps to contain and remediate the breach.

9 Your Privacy Rights

As an rr77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact rr77 support via live chat or email at [email protected].

• Right of access — you can request a copy of all personal data rr77 holds about you. rr77 will respond to access requests within 30 days.
• Right to rectification — if any personal data rr77 holds about you is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure — in certain circumstances, you can request that rr77 delete your personal data. Note that rr77 may be required to retain some data for legal compliance reasons even after an erasure request.
• Right to restrict processing — you can request that rr77 limit how your data is used in certain circumstances, for example while a dispute is being resolved.
• Right to object to marketing — you can opt out of marketing communications at any time without affecting your account status.
• Right to data portability — you can request a copy of your personal data in a structured, machine-readable format.

10 Children's Privacy

rr77 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If rr77 discovers that an account has been registered by a person under 18, the account will be closed immediately, any deposits will be returned, and all associated data will be deleted in accordance with our data retention policy.

If you are a parent or guardian and believe that a minor has registered an rr77 account, please contact support immediately at [email protected]. rr77 will investigate and take appropriate action as quickly as possible.

11 Third-Party Services

The rr77 platform integrates with a small number of third-party services that are necessary for the platform to function. These include payment processors (bKash, Nagad, Rocket), game software providers, and infrastructure services. Each of these providers operates under their own privacy policy and security standards.

rr77 carefully selects third-party service providers and requires them to meet appropriate data security standards as a condition of working with rr77. However, rr77 is not responsible for the privacy practices of third-party providers once data leaves the rr77 platform. We encourage you to review the privacy policies of any third-party services you use in connection with rr77.

rr77 does not embed third-party advertising networks, social media tracking pixels, or analytics services that track your activity across other websites. Our use of third-party services is limited to what is necessary to operate the rr77 platform.

12 Updates to This Privacy Policy

rr77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised. For significant changes that affect how we use your personal data, rr77 will make reasonable efforts to notify registered players via email or an on-platform notification before the changes take effect.

Your continued use of rr77 after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using rr77 and contact support to close your account and withdraw any remaining balance.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rr77 handles your personal data, please get in touch with the rr77 support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the rr77 platform — click the chat icon at any time.
• Email: [email protected]
• FAQ: Visit /faq for answers to common questions about your account and data.

rr77 aims to respond to all privacy-related enquiries within 5 business days. For data access or erasure requests, rr77 will respond within 30 days of receiving a verified request.